Frequently Asked Questions

We have collated a list of questions and answers to hopefully help you decide if RHS Home Care is the right fit for you or your loved one.

Q: RHS Home Care is a not-for-profit co-operative. How does this work?

Our aim is to provide high-quality care service on behalf of the HSE

The benefits of being a not for profit co-op are twofold: we provide a much-needed service and employment within local communities.

Q: How long has RHS Home Care been in business?

A: Established in 1996 as Roscommon Home Services, our not-for-profit co-operative came about on foot of an idea from an ICA member who lived in the Athlone area of Co Roscommon.

It was felt there was a need for a home care service for the elderly in county Roscommon which enabled them to stay in their own homes for as long as possible.

A training course was set up on receipt of funding through the New Opportunities for Women Programme. Approximately 30 participants availed of the training for this plan and our first 15 carers registered with our co-op for employment.

Our organisation was established as a much-needed community service and a job creation initiative. The ethos of our co-op is to generate enough funds to run a high-quality service for our clients, while also creating employment on a full and part-time basis in local communities.

We are not a franchise, we are not operating to make a profit. We are a local care provider, creating employment and providing care for those who need it.

After a number of years, which saw huge success in the Roscommon area, demand for our services continued to grow. Roscommon Home Services expanded into counties Galway, Sligo, Leitrim, and Mayo and was renamed RHS Home Care.

Q: How do we select and train our healthcare assistants?

A: RHS Home Care recruits, trains and places healthcare assistants with clients. On application, all of our healthcare assistants are firstly screened through a rigorous recruitment and interview process.

  • If deemed suitable, healthcare assistants are then subject to extensive background checks and must be granted full garda clearance.
  • Each new employee must hold a FETAC Level 5 Healthcare, Nursing or Social Care Qualification.
  • Our healthcare assistants are trained in manual handling, first aid and hoist lifting.
  • Our healthcare assistants are fully briefed on our policies and procedures, including our policies on recognising elder abuse and maintaining dignity in the workplace.
  • We carry out constant employee reviews to ensure that our healthcare assistants are meeting the care requirements of our clients.

RHS Home Care provides a full backup service if a healthcare assistant becomes ill prior to or during their duties.

We also provide full cover for our healthcare assistants who take annual leave, so a client will always be able to avail of the service.

Q: Who Are Our Clients?

The main focus from our foundation has always been the elderly or any person who could not live independently. This is still our main objective.

Many of our clients live alone, their families may be living in another county or even working overseas. A number of those people live in remote areas and in many cases, our healthcare assistant can be the only person they will see during the day.

Our service is therefore a lifeline to those people.

Since 1996, our service to the elderly has continued to increase. There is a greater demand for the care we provide to the elderly, which enables them to remain in their homes for as long as possible.

The Health Service Executive of Sligo, Leitrim, Roscommon, Mayo, and Galway are on a regular basis outsourcing their social care service. As we are now an established and respected organisation, we provide care for hundreds of clients on behalf of the HSE.

As a result of our successful collaboration, we are now a preferred provider of social care for the HSE in the Northwest and West of Ireland.

Our service helps hundreds of elderly or immobile individuals to avail of home care, allowing them to remain living at home, independently.

Q: What services do we provide?

A: The main service we provide is home care.

This service mainly includes:

  • Care of the Elderly
  • Personal Care
  • Convalescence Care
  • Incontinence Care
  • Dementia Care
  • Light housekeeping
  • Running of errands
  • Assistance with walking and exercise in the home.
  • Assistance with getting up and going to bed
  • Assistance with personal hygiene
  • Companionship
  • Meal preparation
  • Assistance with laundry
Q: Do our clients have written care plans?

A: Yes.

Every client of RHS Home Care is provided with a care plan. This includes:
Client Contact Details
Days of Service
Hours of Service
Duties To Be Covered
Next of Kin Details
Carer Details
Date of Commencement of Service
Client’s Public Health Nurse Details
Client’s GP Details
All of our care plans are updated throughout the service as the requirements or circumstances of our clients change.

Do we have Supervisors who monitor our healthcare assistants to ensure high quality?

A: Yes.

In addition to our Area Co-ordinators, we have a number of Area Supervisors who carry out regular home visits.
Both our Co-ordinators and Supervisors monitor and record regular home visits to ensure that our clients are receiving the best possible care.

Q: What is our policy for emergencies?

A: We provide an emergency on call service outside of regular office hours. Both our clients and healthcare assistants are assured that in the case of an emergency, RHS Home Care management are contactable and will provide a swift response.

Our healthcare assistants are also fully trained on the RHS Home Care emergency procedures, allowing them to safely respond to an emergency situation.